In this section, we have tried to cover most of the frequently asked questions which could help you make an informed choice when it comes to making a cruise booking or planning an event on the cruises, determining the type of experience you are seeking and providing insights into certain cruise specific situations. Still, if you have some queries, please do get in touch with us through email (helpdesk@cruiseprofessionals.in) or call us between 11.00am to 5.00pm on weekdays toll-free at 1800-103-0306. Our Cruise Counsellors would be happy to assist.
Guests who wish to upgrade their cabin should speak to their travel agent or a member of our Customer Contact Centre – please visit our website for contact details. Please note, upgrading will incur a cost and this price would be based on the cruise price when the guest’s booking was originally made.
Should the cabin type they wish to upgrade to not be available, they may be able to join a waitlist. If a cabin becomes available while they are on the waitlist, they will be contacted so that they may take advantage of the upgrade.
If you choose Club Dining, you can select your preferred dining time and table size when you book your holiday. You can also book our speciality restaurants on My P&O Cruises from 14 days before your holiday, right up to midnight the evening before you sail. You can pay cover charges for most of these venues when you book, while some restaurants price dishes individually and charge you at the end of your meal. By booking early, you can take advantage of exclusive savings before you sail.
It is dependent upon the countries that are included in your particular cruise itinerary. Make sure you have the required paperwork by checking with your cruise line and researching the regulations for each port of call regarding visas.
Please contact us at 1800 103 0306 for further guidance or drop an email at helpdesk@cruiseprofessionals.in.
Basic medical care on cruise ships may include the treatment of seasickness, sunburn, and scratches. A doctor, nurse, or both can be found in the medical centre on most cruise ships, which is open 24 hours a day.
Passengers need to know that you should carry your Passports, Visas, Cruise Booking Documents, Family Documents and most important an Identity card.
The cabins are as comfortable as they can be, whether you’re cruising in an interior or a suite. Of course, the higher the category, the better the experience. Everything comes down to what you’re looking for. If you want to stay within your budget, that’s OK; choose an interior or ocean view. If you want the freedom to go outside from your stateroom, choose a balcony. (No matter where we sail, there is always a beautiful view.) If you require additional space and a larger bathroom with a tub, we propose a mini suite. Want to indulge in the best? Try a whole suite. It contains a wide range of extras, such as laundry and expert cleaning services.
Yes, you may pack any of your electronic devices to capture memories.
Unfortunately, there is no way to extend the payment deadline.
The final payment deadline is strictly for your benefit, so you won’t need to worry about your cruise reservation.
We will email you an updated itinerary.
Most cruise ships offer Wi-Fi services, but it can be slower and more expensive than at home. Cell phone reception is generally limited while at sea, though satellite services are available for international calling and texting. It’s a good idea to check with your cruise line about their specific policies and pricing for internet access and mobile usage.
Cruise ships are equipped with medical centers staffed by doctors and nurses to handle basic medical issues and emergencies. Safety drills are mandatory for all passengers at the beginning of each cruise. While the ships are well-equipped for emergencies, passengers with special medical needs are advised to consult the cruise line in advance to ensure appropriate accommodations.
Deposit Payment, is the amount you must pay to secure the booking. The deposit may be less or more of 25% of the total amount due at the time of booking and must be paid within a certain time frame. Each cruise line has a separate voyage deposit amount and payment deadline. For more assistance with the Deposit Payment, please call us at 1800 103 0306 or email us at helpdesk@cruiseprofessionals.in.
Final Payment, is the total amount which you need to pay in a certain period of time frame. The amount of the final payment is equal to the difference between total amount and deposit payment.
Cruise Lines follow very strict payment norms which each passenger must adhere to. The payments terms and conditions differ for each cruise line hence for specific terms kindly contact Cruise Professionals at 1800 103 0306 or email us at helpdesk@cruiseprofessionals.in.
Yes, the invoice (both deposit and final) would be emailed at your respective email address after making the required payment.
We shall notify you of the same.
The Shore Excursions are at an additional cost.
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