3 mins | 03 Feb 2025
Cunard is proud to offer outstanding service that exceeds their passengers’ expectations. Exceedingly firm, thoroughly considerate and considerably advanced. Queens’ White Star Service is outstanding. A longer cruise and lasting memories are the only things you might want.
From the moment of embarkation on your cruise with Cunard, staff and officers will be at your service, taking great pride in ensuring the most enjoyable, memorable and luxurious experience is achieved. There are many genuine events, shared by previous Cunard guests, perfectly capture what Cunard means when they stand by the phrase “White Star Service“.
Dating back to 1929, the White Star Service is a legacy of Cunard’s history, honoring the golden era of the White Star Line. The staff doesn’t need to be reminded to attend to your needs; they think of it as their delight to serve, anticipate what you might ask before you ask, and address concerns without being asked. And if you do ask, you only have to do it once. Their dedication to commit themselves to ensure that each and ever passenger has their own curated experience is something which they generally take pride in.
When you enter the Britannia restaurant, your napkin will be softly placed across your lap while the server will preemptively refill your glass with water.
Want a dessert that isn’t on the menu? Just ask, and the best chef and cooks will try their best to prepare it for you. Have you not been on board in a few years? Don’t be startled if your Commodore Club bartender grins warmly and addresses you by name. This is the kind of attention to detail that marks a Cunard trip, and they have hundreds of anecdotes from customers who had firsthand experience with their White Star Service. Book Cunard Cruise.
For more than a century, Cunard cruises have been distinguished by their attentive yet unnoticeable service. They call it White Star Service because of their longstanding relationship with the White Star Line, and its roots are deeply ingrained in the principles that made sailing during the Golden Age of Ocean Travel such a luxury experience. They firmly believe that these principles, which were associated with a different era, still have a place in our modern world today. The sense of style, elegance and sophistication is something in which they find immense pride.
These principles serve as the cornerstone for Cunard’s White Star Training Academy, the first port of call for anyone joining their ships’ crews. The Academy emphasizes style, attention, and imagination, given with pride and enthusiasm. Recognizing how important the relationship with the ship’s crew is to the customers’ holiday experience, they regularly refresh their training to ensure they’re on par with the current definitions of luxury, while continuing to go above and beyond to exceed expectations. A passing grade is represented by a shiny enameled pin; see how many you can find during your journey.
As Lee Powell, the VP of Brand and Product Development phrased, “The Cunard experience is first and foremost delivered through the genuine care and warmth of our people.” Every day and evening, the White Star Service by Cunard creates the most intimate and memorable moments for the visitors. It is true that the sense of being special on board their ships is primarily about the service the passengers generally enjoy.
Team Cruise Professionals