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Princess Cruises – FAQ’s

What's Included in Your Fare

As the Consummate Host, Princess Cruises strives to provide each passenger with a truly unforgettable onboard experience and an exceptional value for their vacation dollar. From an array of great-tasting dining options to engaging onboard activities to staterooms featuring all the comforts of home, you’ll discover plenty of amazing options that are included in your cruise fare, so you can simply relax, unwind and escape completely.

Government fees and taxes as shown on your booking confirmation are included in your cruise fare. Other items are not included in the cruise fare including, but not limited to: gratuities for onboard staff, alcoholic and some non-alcoholic drinks, spa and salon services, laundry, shore excursions, travel insurance, purchases made in the onboard stores, or meals at hotels when booking pre- or post-cruise hotel stays or cruisetours.

Facilities vary between ships so make sure you check the “Ships” pages in the “Learn About our Cruises” section of princess.com to discover the options available on your chosen cruise.

Cruise Personalizer®

In advance of your cruise, visit Cruise Personalizer® to confirm your booking is complete, tell us your favorite drink, any special needs, pre-reserve shore excursions and relaxing spa treatments or print your travel documents.

Travel Document Requirements*

Each passenger is responsible for providing Princess Cruises® with complete and accurate immigration information. The Passenger Immigration Form (PIF) should be completed online using Cruise Personalizer®, upon confirmation of your booking.

Ensure your name appears exactly as shown on your travel document. If the name does not match, contact your travel agent (the travel agent must call in corrections if the booking was made through a travel agency). Please provide Princess Cruises® with this information at least 45 days prior to your cruise. Failure to do so will result in delayed check-in and, possibly, denied boarding.

For non-US passport or non-US permanent residents disembarking in a US Port, the US Department of Homeland Security requires that before your cruise, you provide the address at which you will be staying in the US, post-cruise.

Travel Document requirements vary by destination and your citizenship.

Non-US/Non-Canadian Passport Holders:A valid passport is required for all non-US and non-Canadian citizens for all itineraries.

Passport validity:Many countries require passports be valid for six months after the completion of your travel. Check your passport to verify it will be valid for this period of time. Please ensure the name on the passport matches the name on the booking. Additionally, make certain that your passport contains blank pages for entry and exit endorsements and any visas that may be required. If necessary, allow sufficient time to renew your passport and/or obtain additional pages. There may be occasions where we retain your passport at check-in. This is to ensure that you are not inconvenienced by immigration clearance during your cruise and where face to face inspection is not required. We recommend you bring a second government issued photo ID if you wish to have one with you while in port.

*This information is provided as general guidance. Because governmental travel requirements change periodically, you must check with your travel agent or the government authorities for all countries you will visit to determine or verify the actual requirements at the time of sailing. Princess assumes no responsibility for advising passengers of such requirements.

 

Vaccinations*

Information regarding required vaccinations for your cruise or cruisetour is listed on your Travel Summary (if applicable). We recommend seasonal influenza vaccinations for all passengers. Furthermore, you are strongly urged to seek advice from your primary care physician or an approved public health advisory service to identify any specific vaccination or health precautions required for each port of call. Some countries strictly enforce certain health requirements, in which case you may be required to present a completed and original vaccination certificate. Failure to present appropriate vaccination documentation at embarkation will result in passengers being denied boarding.

IMPORTANT: Vaccination requirements vary by destination and do change from time to time. Passengers should check with their travel agent or contact the United States Centers for Disease Control and Prevention (CDC) at www.cdc.gov/travelto verify current regulations.

Passage Contract

With eTickets, you can access and print important Princess vacation documents conveniently online — including your Travel Summary, Passage Contract and cruise Boarding Pass. Once your booking has been made, just visit Cruise Personalizer®and fill out the required voyage information. Then you’ll be able to view your booking information and print travel-related documents anytime, from any computer.

Pre-/Post-Cruise Hotel Packages

Pre- or post-cruise packages offer hotels chosen for their excellent service and prime location, close to major attractions — and near to your embarkation port so you’ll be sure to board your ship on time. You’ll be met by a Princess® representative who ensures all transfers and baggage handling are taken care of. You can also choose to stay on after your voyage to do some sightseeing. Either way, it’s a great option for extending your vacation with the peace of mind that Princess has handled all the details.

Pregnancy

Pregnant women are not allowed to sail if they are entering the 24th week of their pregnancy by the last day of the cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both Last Menstrual Period (LMP) and ultrasound (if performed).

Passengers with Disabilities

Princess makes every effort to accommodate our passengers with disabilities, but you can ensure a successful trip by working with us in advance. Have your travel agent notify us of your wheelchair usage, special needs, and/or service animal before your voyage. Notices and requests must be made in writing and faxed to the Princess Access office at 661-284-4408 at least 30 days prior to sailing.

If you have questions about the program, please call the Princess Access office at 661-284-4521.

All Princess ships have wheelchair-accessible staterooms, but we highly recommend collapsible wheelchairs, as the widths of the stateroom doors vary. You may bring your own, or you can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the US 954-585-0575) or by visiting specialneedsatsea.com. Alternatively, you can contact CareVacations at 877-478-7827 or cruiseshipassist.com. Some areas on some ships are not wheelchair accessible.

Passengers utilizing mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, we recommend you be accompanied by someone who is physically able to assist you both onboard and onshore.

Travelers with disabilities should check in with the onboard Tour Office to ensure all shore excursions can accommodate them. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, a series of steps or by tender.

The maximum weight of the wheelchair including guest cannot exceed 600 lbs. on transportation lifts. If you have purchased a Princess Transfer at the start or end of the cruise, be aware that lift-equipped transportation may not be available in your port of embarkation or disembarkation.

Princess ships are equipped with “All-in-One Kits” with TTY that can be used in most passenger cabins and at Princess wilderness lodges. Most televisions onboard provide closed captioning and most onboard theaters have assisted listening devices. Electric outlets in most staterooms are limited to one and it is helpful to travel with an extension cord for electrical equipment. Princess also offers JAWS Professional software with a KOSS-TD/80 headset on one terminal in each Internet Café on every ship.

Cashless Cruising

One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom.

When you check-in for your cruise, you’ll receive a Cruise Card (a personal identification card). The Cruise Card is used to access your personal shipboard account to which all purchases are charged.

An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Passenger Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave cash deposit with the Purser's staff at the beginning of the cruise.

For passengers on Sun and Dawn Princess sailings to or from Australia, all onboard charges will be in Australian Dollars (AUD). 

Princess Cruises® Rewards Visa® cardholders earn DOUBLE Princess points on all Princess purchases. Learn more about the Princess Cruises®Rewards Visa.

Casino Cash Advances

Charges for obtaining chips and tokens in the casino are limited to $1,500 USD per day, up to a total limit of $15,000 USD per person, per cruise and are only available if you have pre-registered a credit card with the Passenger Service/Purser's Desk for Express Check-Out.

Passengers requesting to exceed maximum amounts listed above should fill out the Application for Casino Cash Advance and Higher Limit Blackjack Table form at www.princess.com.

These funds will be secured before the passenger boards the vessel by pre-approval of a credit card or deposit of funds directly to Princess.

Casino Games

Our casinos offer the most popular table games, including blackjack, roulette, Caribbean stud poker and craps (available on most ships). We also feature a full range of exciting slot and video poker machines, as well as regular Snowball Jackpot Bingo sessions held throughout the cruise.

Complimentary gaming lessons for slots and table games are held on each cruise, along with exciting tournaments. Please check Princess Patter for our daily special promotions and opening hours. Plus, if you want to surprise your friends with a lucky side bet, you can choose a $25, $50, or $100 credit, redeemable in the shipboard casino.

Persons under the age of 21 are not permitted to gamble or remain in the casino. For those passengers interested in playing at our higher limit tables, please contact our Casino Department at 1-800-5CASINO (1-800-522-7466) for more details.

The minimum age for gambling onboard is 21 years old.

At-Ease Waiver Program

For piece of mind, Princess Cruises offers guests from international markets, the At-Ease Waiver Program. The program offers a cancellation fee waiver as well as baggage protection in a single package, neither may be purchased separately.

This program is not trip interruption insurance and only covers cancellation fees and passenger’s baggage while on the cruise, cruisetour or Cruise Plus (see below).

If a passenger does not wish to purchase the waiver program, they are free to purchase other travel protection offered by an outside party.

Program benefits

Cancellation fee waiver— Upon purchase of the non-refundable At-Ease Program, no cancellation fees will be assessed provided that Princess Cruises is notified by telephone or in writing at least 3 working days prior to midnight on the passenger’s scheduled departure date from the embarkation point of the vessel.

In the case of Cruise Plus hotel packages or Cruisetour, notice must be received at least 3 working days prior to midnight on the commencement of the package date or the embarkation date, whichever is earliest.

Baggage protection— If a passenger’s own baggage is lost or damaged during the course of their travels with Princess (including Cruise Only, Cruise Plus, Cruisetour and Princess Transfers) they may claim reimbursement of up to $500 per person.

Payment

 

Net fare (per person)

At-Ease Waiver Cost (per person)

Up to $5000

10% of cruise fare

$5000 or more

  8% of cruise fare

This program must be paid for with the deposit and cannot be added at a later date. The program is not available for bookings made within final payment period and is not refundable under any circumstances, once paid. 

The At-Ease Waiver is available to international markets including Puerto Rico, excluding the following: Canada, Australia, New Zealand, United Kingdom.

General Terms & Conditions: Cancellation fee waiver and baggage protection are available in a single package only and cannot be purchased separately. This program is not trip interruption insurance and only covers cancellation fees and passenger’s baggage while on the cruise, cruisetour or Cruise Plus. This program expires 3 working days prior to midnight on the day of commencement of the package or embarkation date, whichever is earliest. Thereafter, cancellation fees are per the normal schedule (i.e. 100%); there is no protection from cancellation fees within 3 working days of sailing date. 

Baggage protection is limited to physical loss or damage to personal effects belonging to the passenger only and does not include airline reimbursed losses, cash, all cameras, jewelry, securities, radios and tickets of any nature. Princess is not responsible for baggage lost or damaged while in the care of airlines or during shore-excursions (whether organized or independent). All lost or damaged baggage must be reported to a Princess Representative at the time of the incident and all claims must be made within 10 days.

Before You Leave

Pre-reserve popular shore excursions, Lotus Spa appointments, arrange for flowers to be delivered to your stateroom and much more!

Boarding Passes and Luggage Tags

The Boarding Pass provides information required at embarkation. There are two types of Boarding Passes: Regular and Preferred.

Regular Boarding Pass

  • The booking has been paid in full
  • The required immigration information has been added to the booking
  • A credit card has been registered for onboard use

Preferred Boarding Pass

  • The passenger is either a Platinum or Elite member of the Princess Captain's Circle or booked in a full suite
  • The booking has been paid in full
  • The required immigration information has been added to the booking
  • A credit card has been registered for onboard use

Printing your boarding pass and luggage tags is fast and easy! Beginning 75 days prior to sailing, you can print your boarding pass and luggage tags once the booking is paid in full and we’ve been provided with all your passenger immigration information and credit card registration.

Simply log-in to Cruise Personalizer®to access and print this information!

Travel Summary

Your Travel Summary, an electronic version of the cruise ticket, is available online via the Cruise Personalizer®. The Travel Summary provides the following booking details and options:

  • Cruise Summary
  • Flights 
  • Itinerary 
  • Packages & Transfers (if purchased) 
  • Important Notices 
  • Pre-Reserved Shore Excursions 
  • Lotus Spa Appointments 
  • Special Services (if purchased by the passenger)

Age Requirements/Traveling with Children

Passengers under the age of 21 years must travel in a stateroom with a passenger 21 years or older who shall assume responsibility for their care during the cruise. For family groups booking multiple staterooms, the minimum age for each stateroom is 16 years of age, provided they are traveling with a parent or legal guardian. We are unable to accept group reservations for student or youth groups that do not conform to our minimum age requirements. Each passenger agrees and warrants that he/she will supervise any passenger in his/her care at all times to ensure all policies, along with all other rules of the Carrier and ship, are strictly adhered to by all passengers under their supervision.

Age requirements for children
Children over six (6) months of age at the date of sailing will be accepted on the following itineraries: Alaska, Canada & New England, Caribbean, Europe, Mexico and Panama Canal.

Only children over the age of one (1) year at the date of sailing will be accepted for the following itineraries: Africa, Antarctica, Asia, Australia and New Zealand, Indian subcontinent, South America, South Pacific, Hawaii, Tahiti, Transatlantics and world cruises.

The minimum age for Escorted cruisetours is five (5) years old.

Infants/Young Children and Swimming Pools
Parents/guardians are reminded to bring their children dressed in appropriate attire with towel and sunscreen. Youth staff will not conduct children's activities in the adult or splash pools. Parents must supervise their children at all times when using the pools. Infants and young children in diapers and/or swim diapers, and children who are not toilet trained are NOT permitted in any of the pools or spas due to public health concerns.

Our policy is strictly observed onboard and is intended for the public health safety of all passengers.

For passengers under 21 years of age or those who are traveling with children, please note:

  • Entry into the disco after 10 p.m. is limited to passengers 18 years and over. Be sure to check with the Youth and Teen Centers for special dance parties designed for kids and teens.
  • Children who are toilet-trained and accompanied by a parent or guardian are permitted in the sauna and hot tub(s) unless otherwise specified.
  • Passengers under the age of 13 are allowed in the evening entertainment show lounges if they are with their parent or guardian.
  • In line with domestic U.S. age limits, as well as our company policy, the casino, cash prize bingo and horse racing are reserved for passengers 21 years and older. Additionally, only those passengers 21 years and older will be allowed to purchase or consume alcohol. Picture identification may be requested.
  • Passengers under the age of 18 are prohibited from purchasing cigarettes or tobacco products while on board.

Clothing Recommendations

You should dress for a cruise with Princess the same way you would for any stylish land-based resort.

Casual sportswear, including shorts, lightweight pants and jogging suits, is the order of the day both at sea and ashore in hotter climates.

We recommend you bring a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don't forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You'll also want low-heeled, rubbersoled shoes for strolling on deck, as well as comfortable walking shoes or sandals to wear.

Princess makes it easy to know what to pack and what to wear when you’re dining onboard our spectacular ships. There are two designations for dress codes: Smart Casual and Formal.

Smart Casual
Passenger attire should be in keeping with what they would wear to a nice restaurant at home.

  • Skirts/dresses, slacks, and sweaters for ladies
  • Pants and open-neck shirts for men

Inappropriate dinner wear such as pool or beach attire, shorts, ball caps and casual jeans (with fraying and/or holes) are not permitted in the dining rooms. Shoes must be worn.

Formal
When formal nights are held, please observe the dress code in the Traditional Dining and Anytime Dining venues for the enjoyment of all our guests.

  • Evening gown, cocktail dress, or elegant pant suit for women
  • Tuxedo, dark suit or dinner jacket and slacks for men

 

Length of Cruise

Number of Formal Evenings

Number of Smart Casual Evenings

1-3 Days

None

All

4-6 Days

1

3-5

7-13 Days

2

5-11

14-20 Days

3

11-17

21-28 Days

4

17-24

29+ Days

5 minimum

24+

Packing for Your Vacation

Follow these important luggage reminders:

  • Essential medicines, travel documents, valuables and breakables should be hand carried in your possession at all times.
  • Many domestic airline carriers now impose excess baggage fees for one or more bags and bags weighing over 50 lbs., so check with your carrier regarding weight restrictions.
  • Princess will make every effort to assist you in safeguarding your belongings. But remember, you are responsible for your things at all times. Princess is not responsible for money, jewelry, cameras, binoculars, documents or any other articles you retain in your personal control.
  • All luggage should have a sturdy personal identification tag that will not be lost or damaged in the course of typical airport and trucked luggage handling.
  • On journeys including air travel, luggage will be subject to a considerable amount of handling and we would recommend that your luggage be of sturdy construction.
  • Princess recommends that your travel protection is adequate enough to cover any possible loss or damage which may occur. Any loss or damage caused by Princess or an airline must be reported immediately to the responsible party.

Valuables

We strongly recommend you hand-carry all valuables and breakables, including jewelry, electronics and cameras as well as any medications. Please read the Passage Contractfor limitations and responsibilities for lost items and baggage.

Excursions FAQ

Exploring cities around the world is one of the highlights of your vacation, and one of the best ways to do this is on an optional excursion. Click on a topic headline to view detailed information relating to your selection.

Pre-Reserving Shore Excursions

Exploring ports of call will be one of the highlights of your cruise, and one of the best ways to do this is on a shore excursion.

Tours are operated by local independent companies, not by Princess®. You will find a variety of shore excursion options selected specifically with families in mind. Discounted rates for children and family-friendly activities may be available to make the most of your time in port.

You can reserve shore excursions for your voyage with Cruise Personalizer®up to 5 days before you depart. Just log-in using your reservation name and booking number, and you’ll be able to secure your place on any of the land-based adventures offered in every port.

Tour Companies

All tours are operated by local, independent companies and not by Princess.

Guided Tours

All tours include local English-speaking guides except for On Your Own tours and where otherwise noted.

Gratuities on Excursions

Tipping is a discretionary matter. It is, however, customary around the world, if one is pleased with their tour, to tip the tour guide.

Here are suggested ranges (in U.S. dollars) to assist you in determining what gratuity amount is appropriate:

 

Service

Gratuity

Tour guides

$1.00 (half day of service per person)
$3.50 (full day of service per person)

Please extend any gratuities on an individual basis, not as a group.

Children’s Excursion Pricing

Select tours offer children’s prices for children under the age of 12 years. If you are traveling with children, please pre-reserve the number of child tickets you would like on the Tour Reservation Form or in Cruise Personalizer®.

Once onboard, check your tour tickets to ensure you have received the correct number of child tickets. If you have received the incorrect number of child tickets, visit the Tour Office as soon as possible to make any necessary adjustments.

Child prices are not available for tours involving flights or hotel stays. Toddlers aged 3 and younger sitting on a parent’s lap (not occupying a seat), are not charged for most tours. If a parent would like their infant to occupy a seat or would like to utilize a safety seat, the parent must purchase a tour ticket for the infant at the published tour price. Parents are also responsible for bringing a safety seat for their child.

Excursion Age Restrictions

For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian.

Guests under the age of 18 years cannot participate without a parent or guardian. A few operators may allow an unaccompanied minor on tour if a wavier is signed by the parent or guardian in the operator’s presence.

Excursion Timing

One very important feature of taking an excursion organized by Princess is that we closely monitor the departures and returns of all our tours. Therefore, our ships do not sail until all of our organized tour transportation has returned, so you can be assured that you won’t miss the ship.

Please keep in mind that when you make your own arrangements in port, or if you leave an organized tour, we will no longer be aware of your whereabouts; so be sure to schedule yourself with ample time to return to the ship before it sails.

Excursion Cancellation

Due to the nature of the packages involving hotel accommodations, flights and private vehicles, these excursions are not refundable after the closing date, which is 30 days prior to sailing.

Due to the limited capacity and high demand for helicopter flights, these excursions are not refundable unless cancelled by 12:00pm on the day after embarkation.

For other tours in each port of call, a “Closing Time for Cancellations” is listed on the Tour Order Form found in your stateroom. This is the time when the bookings for the tours in that port close and we notify the local operators of the final excursion requirements. You may cancel an excursion if it is prior to the closing time whether you reserve an excursion in advance or book onboard. We cannot cancel a tour if it is past this closing time, nor can we refund tours on which you choose not to go.

Multiple Excursions in One Port

Allow at least 60 minutes between each tour. All tours depart from, and return to, the cruise ship pier. By scheduling in this manner, you will have sufficient time to take multiple tours.

Pre-Reserving Lotus Spa Appointments

Like the Lotus flower, the Lotus Spa offers a tranquil environment where you can renew your mind and body with exotic spa therapies from around the world. As you embark on this sensory journey, you’ll instantly achieve a blissful state of nirvana — leaving you completely revitalized as you welcome another day.

To help you achieve this revitalization, the Lotus Spa offers a full range of personalized spa treatments, including hair and beauty services, massage, sensuous wraps, aroma therapies and even teeth whitening.

Spa advance reservations are accepted between 120 to 7 days prior to departure. Guests must be 18 years or older to indulge in any body treatments and at least 16 years of age to utilize the fitness facilities. Other Spa services are available to guests 13 years and older when accompanied by an adult.

Visit Cruise Personalizer® to pre-reserve your Lotus Spa appointment.

Onboard Experience

Our dedicated staff is there to attend to your every need. And warm smiles will greet you everywhere you go.

Special Occasions

Princess makes your birthday, wedding, honeymoon, anniversary or renewal of vows even more memorable. When you’re onboard a cruise with Princess, you’re surrounded by warm, caring people dedicated to making each day a celebration. And for those times in your life that are special, we’ve created a collection of memorable celebration experiences to help you savor those moments for years and years to come.

If you or your travel agent advise us of any occasions of particular importance at least 45 days prior to your departure, we’ll set our “special occasion” staff in motion to spotlight your special event in the dining room or with our special packages and fabulous “extra mile” service.

Choose from a selection of our Celebration offerings, with extra touches like flowers, wine and champagne. To order a gift or to plan a special event, review our selections and complete the order form.

 

 

Alcohol Policy

As provided in the Passage Contract, passengers agree not to bring alcoholic beverages of any kind onboard for consumption, except one bottle of wine or champagne per adult of drinking age (no larger than 750 ml) per voyage, which will not be subject to a corkage fee if consumed in the stateroom. Additional wine or champagne bottles are welcome, but will incur a $15 corkage fee each, irrespective of where they are intended to be consumed. Liquor, spirits or beers are not permitted. Please remember that luggage will be scanned and alcohol outside of our policy will be removed and discarded.*

Alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, will be collected for safekeeping and delivered to the passenger's stateroom on the last day of the cruise.  A member of the ship's staff will be at the gangway to assist passengers with the storage of their shoreside alcoholic purchases while our Boutiques staff will assist passengers with shipboard alcoholic purchases.

*Princess Cruises is not responsible for any alcoholic beverages removed and discarded by shoreside security staff.
Such items are not eligible for monetary refund or replacement.

Alcohol Age Restrictions

The legal drinking age of 21 years is always observed onboard and proof of age may be required. All onboard staff are trained to take their responsibility to not serve alcohol to underage passengers seriously. The age restrictions are clearly posted in the bars.

Entry into the disco is limited to passengers 18 years and older. However, be sure to check with the child and teen centers for special disco events designed just for kids. Children under the age of 18 are welcome in the gymnasium, spa and jacuzzi; and also in the evening entertainment show lounges when accompanied by a parent or guardian.

In line with domestic age limits, as well as Princess' company policy, the casino is reserved for passengers 21 years and older. Additionally, only those passengers 21 years and older will be allowed to purchase or consume alcohol. For those whose age is questionable, picture identification may be requested.

Smoking Policy Change

Keeping the comfort of our passengers a priority, and in consideration of consumer studies which show smokers are a small minority of passengers, Princess has implemented the following smoking policy:

Designated Smoking Areas
Clearly marked “Designated Smoking Areas” are available onboard and include a sufficient number of ashtrays that are emptied regularly. Generally, these areas include cigar lounges, a section of the nightclub and casino, as well as a portion of the open decks. As a safety precaution, passengers are reminded to properly dispose of cigarettes, cigars and pipe tobacco, which are never to be thrown overboard as this may be sucked back into the ship and cause fires.

Stateroom Smoking Policy Update

Starting January 15th, 2012, Princess Cruises has prohibited smoking in passenger staterooms and balconies. This policy change reflects the preferences of a vast majority of our passengers who value having their primary living space (both stateroom and balcony) smoke-free. As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the passenger’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our passengers, we feel this change will enhance our onboard experience and do more to help our passengers escape completely.

Electronic Cigarettes
The use of electronic cigarettes is permitted in all areas onboard with the exception of dining areas and the Princess Theater. However, should a fellow passenger in the vicinity feel inconvenienced and complain, even after being told the difference between electronic cigarettes and real cigarettes, we will ask the passenger to refrain from smoking the electronic cigarette.

Laundry Services

Take advantage of our onboard laundry, press-only and professional cleaning service for a nominal fee. All laundry is returned within 48 hours, or on the same day with our express service.

Full suite passengers and Elite Captain’s Circle members also enjoy complimentary laundry and professional cleaning service, except for Presto service, which carries a charge.

For your convenience, Princess vessels have self-service launderettes where washers, dryers and laundry products are available for a negligible charge. Please note that irons/ironing boards are available in the self-service laundry rooms. Ironing and using personal clothes steamers are not permitted in any stateroom. Although rare, on certain itineraries environmental regulations relating to the consumption of water may impact the operating hours of the launderettes. These restrictions, when applicable will be posted in the Princess Patter.

Onboard Currency

Unless noted, onboard currency is in U.S. dollars. However, on select Australian-based itineraries, the onboard currency is in Australian dollars.

One of the best things about cruising with Princess is the convenience of being able to sign for all your expenses and have them charged to your stateroom.

An itemized statement will be delivered to your stateroom prior to disembarkation. By providing your credit card in advance, you are automatically registered for Express Check-Out. There is no need to visit the Passenger Services/Purser's Desk to settle your account. We accept U.S., Canadian, British and Euro currencies, and traveler's checks. Express/Optima®, Diners Club/Carte Blanche®, Discover® Network, the JCB Card®, MasterCard® and Visa® are also accepted. Those paying by traveler's checks or cash will be required to leave a cash deposit with the Purser's staff at the beginning of the cruise.

For your convenience, Automated Teller Machines for the exchange of foreign currencies are available on vessels sailing out of European ports and on selected exotic itineraries. Use of such machines may involve transaction fees that are subject to change without notice. Please visit the Passenger Services/Purser's Desk for more information.

Shopping Onboard

Our boutiques onboard offer more than just accessories and sundries you may have left at home. Shop onboard and benefit from incredible tax-and duty-free savings off suggested U.S. retail prices on fragrances, cosmetics, jewelry and gifts, apparel and liquor.

In addition to our everyday savings, we bring you special promotions throughout the cruise. Once onboard, please check the Princess Patter calendar for times and locations of these exciting events.

Plus, Elite Captain’s Circle members receive a 10% boutiques discount!

The Internet at Sea

Internet access is available on all Princess vessels through our 24-hour onboard Internet Cafe and wireless network -- which is available in staterooms and various public areas including our world famous Piazzas.*

Use our state-of-the-art computer systems to access your web-based email account, or browse the Internet for world news, sports and stock trading. Or bring your wireless-enabled laptop and access the Internet through our improved onboard wireless service.

Passengers who subscribe to email services from an Internet Service Provider (ISP) are advised to verify that their ISP has a web-mail viewing site prior to sailing. Most major ISPs have websites that allow email access via a web browser using an email address and password.

Please contact the Internet Café Manager onboard for information regarding the charges that apply to Internet and wireless services and any other specific requirements.

Plus – Platinum and Elite Captain’s Circle members benefit from credit toward Internet Café packages.

* Internet access via satellite is significantly slower than high-speed connections on shore. Princess Cruises reserves the right to filter content accessed via the ship's Internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted onboard Princess vessels.

Staying Healthy

The health and well-being of our passengers and crew is our highest priority. And there are several measures that meet or exceed standards set by the US Centers for Disease Control and Prevention which are currently in place to prevent and contain illnesses on our ships.

The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet. You'll also find hand sanitizers located throughout the ship for your use after washing your hands.

If you feel ill during your voyage, please immediately report to the medical center. All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time British registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

Gratuities

During your cruise, regardless of which Princess ship you choose, you will meet staff who provide you with excellent service. Crew members often rotate to different vessels within the Princess fleet which helps to maintain our high standards on every ship. These dedicated workers reflect our philosophy that all crew on all ships are but one family who share in our success.

To simplify the tipping process for our passengers, a discretionary gratuity of $12 per person for mini-suites and suites, and $11.50 per passenger in all other staterooms per day (including children) will be automatically added to your shipboard account on a daily basis. This gratuity will be shared amongst those staff who help provide and support your cruise experience, including all waitstaff, stateroom stewards, buffet stewards, and housekeeping staff across the fleet. For your convenience, this gratuity can be pre-paid before you sail by calling 1-800 PRINCESS and referencing Special Services item number 0597.

A 15% gratuity is added to bar charges and dining room wine accounts. This is shared amongst the beverage staff and their support staff. We know you will find these services onboard exemplary.

Casino dealers and Lotus Spa® personnel do not share in these gratuities, as not all passengers utilize these services.

Stateroom Amenities

The little extras you find in the best hotels — fresh fruit (by request), evening bed turn-down, chocolates on your pillow, complimentary shampoo, conditioner and body lotion — are provided in every stateroom. Waffle weave cloth bathrobes are available upon request from your stateroom steward for your comfort and convenience.

For those of you who wish to enjoy a relaxing drink in the privacy of your stateroom, bottles of liquor and stateroom bar packages are available for purchase at non-duty-free prices through room service. The stateroom directory available onboard lists a complete menu of offerings.

Mini-suites include a welcome glass of champagne, two televisions, a sitting area and a spacious closet, while full suites offer all of these premiums plus amenities such as a DVD/CD player and free access to a DVD library. Full suite passengers also enjoy complimentary laundry and dry cleaning, use of the Lotus Spa® Thermal Suite (on select ships, excluding Royal Princess), one-time free mini-bar setup and use of our Disembarkation Lounge.

Each stateroom has other luxuries for your convenience, such as a private safe and refrigerator. In addition, each room is equipped with a 110-volt, 60-cycle alternating current (AC) with standard U.S. plug fittings. Please ask your stateroom steward to check your appliances for suitability before use if you have any questions. All ships are equipped with an electric hair dryer in every stateroom.

Television Programming

Getting away from it all doesn't mean being out of touch. Every stateroom on Princess ships has its own TV set featuring our multi-channel Princess Overseas Television programming.*

We offer live satellite reception of MSNBC, CNBC, Fox News and BBC World. In some instances and based on sailing itineraries we offer Sky News and Sky Sports News in lieu of MSNBC and Fox News. Along with a movie channel featuring a wide selection of first-run movies, we also provide the latest sitcoms and dramas, an onboard version of the Discovery Channel, and a wide selection of special programming, including the Academy Awards®. Plus, for sports fans, we offer several major sporting events such as the Super Bowl® , BCS college bowl games, NBA Finals and the NCAA basketball tournament. Closed captioning is available on most Princess ships; please check with the Passenger Services Desk for information.

* Ship television programming is not guaranteed at all times due to the nature of satellite communications, which are subject to itinerary and possible disruption from weather patterns and various obstructions. Also, Internet access via satellite is significantly slower than high-speed connections on shore.

Medical Assistance

Our medical centers are primarily intended to provide acute care for illness and accidents that may occur while on vacation and are not intended to provide long term care for patients with chronic illnesses or as a substitute for regular health care.

All of our onboard medical facilities meet or exceed the standards established by the American College of Emergency Physicians. Our onboard medical facilities are staffed by full-time registered doctors and nurses. In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemized account to submit to your insurance company. Important: Princess ships are registered in Bermuda. Verify with your insurer if your coverage applies outside the United States, or purchase appropriate travel insurance.

bread, prayers and Menorah provided by Princess.

Youth & Teen Programs

We want our vacations to be equally-wonderful for guests of all ages -- which is why we offer one of the best youth programs at sea. Click on a topic headline to view detailed information relating to your selection.

Children and Teen Programs

Cruising with Princess is a complete escape for all ages. There's everything from arts and crafts, sports tournaments, movies, and splash pools (on select cruise ships) to Teen Lounges with fooseball tables, juke boxes, and the latest video games.

All Youth Centers and Teen Lounges are fully supervised by our experienced staff of Youth Activities Managers and counselors.

Children are welcome on all Princess cruise ships, but facilities vary. Pacific Princess and Ocean Princess do not have dedicated Youth and Teen Centers (programs are available only when 20 or more children are sailing). However, when 20 or more children ages 3 to 17 are traveling on these ships, they will enjoy a varied schedule of supervised activities organized by a Youth Activities Manager.

 

Princess Pelicans, ages 3 to 7, are entertained with non-stop activities:

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Activities
  • Arts and crafts
  • Disco nights
  • Movies and cartoons
  • Talent shows
  • Educational workshops
  • T-shirt coloring
  • Kids Fun Fair
  • Klutz® craft activities
  • Kindermusik® at Sea
Parties
  • Birthday parties
  • Kids dance parties
  • Pajama parties
Food
  • Afternoon ice cream
  • Kids-only dinners
  • Pizza and ice cream parties

 

 

 

 

Shockwaves, ages 8 to 12, is always busy with activities such as:

Activities
  • Karaoke
  • Playstation®2/3 and Wii tournaments
  • Movies and cartoons
  • Scavenger hunts
  • Talent shows
  • ‘Science on the Seas’ program
  • Sports tournaments
  • Jr.CHEF@Sea
  • Kids Fun Fair
  • Klutz® craft activities
Parties
  • Birthday parties
  • Kids dance parties
  • Pajama parties
Food
  • Afternoon ice cream
  • Kids-only dinners
  • Pizza and ice cream parties

 

 

Remix, designed for teens ages 13 to 17, offers a wide range of activities:

Activities
  • Sports Competitions
  • Late-night movies
  • Talent shows
  • DJ workshops
  • Hip-Hop dance classes
  • Teen makeovers
  • Playstation®2/3 and Wii tournaments
  • Scavenger hunts
Parties
  • Dance parties
  • Hot Tub parties
Food
  • Pizza parties
  • 'Mocktail' parties
  • Teens-only formal dinners

Note: Age groups may differ on Caribbean Princess, Diamond Princess, Sapphire Princess, Star Princess, Pacific Princess and Ocean Princess.

Dining with Children

The dining options onboard our ships allow parents the freedom and flexibility to dine with their children or on their own. Parents may wish to spend time with their children while they eat an early dinner at the pizzeria, in the 24-hour Horizon Court buffet, or in their stateroom with 24-hour room service. Or, families may wish to dine together in one of our elegant, upscale restaurants, which offer a special children’s menu. Anytime Dining is recommended for families who want to dine together, so children may fully participate in the evening youth activities.

 

Hours of Operation

Sea Days:

9:00 a.m. - 12:00 p.m.

1 p.m. - 5 p.m.

6 p.m. - 1 a.m. *

Port Days:

8 a.m. - 5 p.m. †

On Pacific Princess and Ocean Princess, the Princess Youth and Teen Programs are available when 20 or more children are sailing.

Please note: no group kidsitting on Pacific Princess and Ocean Princess.

* A $5 USD per child/hour group kidsitting charge is applicable from 10 p.m. - 1 a.m. for youth passengers ages 3-12.
† A supervised, complimentary lunch service is available with parent consent.

Children’s TV Programming

TV programs appropriate for kids, including cartoons, movies, and award-winning programs may be shown on the in-stateroom television during the early morning hours, midday and early evening. Our Youth Centers and Teen Lounges are also equipped with big-screen TVs for late-night movie gatherings, featuring the latest films.

 

 

Children with Special Needs

Princess welcomes all children and teens ages 3-17 to participate in our exciting programs. Let our Youth Staff know of any medical and/or special needs, and we will make every effort to accommodate them. Please be advised that Youth Staff may not offer individual one-on-one supervision or administer medication.

Dining & Nightlife

Dining with Princess is a celebration of the truest sense with dishes created from the freshest ingredients. Opt to fill your nights by catching a production show, dance the night away or visit our Vegas-style casino. Click on a topic headline to view detailed information relating to your selection.

1st Day Dining

Shortly after we welcome you onboard your spectacular Princess ship, you're invited to relax and dine at the Horizon Court or in one of the ship’s multiple dining rooms.

Open from 5 am to 11 pm (12 am on select itineraries), the Horizon Court offers a wide selection of buffet meals or snacks. A primary feature of Princess ships, the top-of-the-ship restaurant features floor-to-ceiling windows with stunning sea views as a backdrop.

Or join us in one of our main dining rooms for lunch served up by a staff -- from chefs to waiters -- dedicated to making your dining experience something special.

Together, Princess' unique combination of gracious dining staff, fine continental cuisine and new friends make every meal onboard a memorable occasion.

Anytime Dining

*Anytime Dining offers a flexible dining experience – just like a restaurant would – and gives you the freedom to dine with whomever you wish, at your convenience between 5:30 p.m. and 10 p.m. in elegant, upscale venues.

Should you need to change this request, call your travel agent no later than three weeks before you sail. Requests for preferences and changes are considered on a first-come, first-served basis. It is not always possible to alter dining preferences or seating arrangements once they are reserved.

Once onboard and subject to availability, you may attempt to switch preferences with 24 hours notice to the Maitre D’. We will do our best to accommodate your preference.

* Not available on Sun, Dawn, and Sea Princess (while in Australia), Ocean, or Pacific Princess.

Traditional Dining

Traditional Dining is the classic cruise dining experience. Indulge in our freshly-prepared, award-winning cuisine, served at set times in an elegant dining room with the same waitstaff and table mates each evening.

Should you need to change this request, call your travel agent no later than three weeks before you sail. Requests for preferences and changes are considered on a first-come, first-served basis. It is not always possible to alter dining preferences or seating arrangements once they are reserved.

Once onboard and subject to availability, you may attempt to switch preferences with 24 hours notice to the Maitre D’. We will do our best to accommodate your preference.

Dining Hours are posted onboard and are subject to change.  Actual times may vary based on itinerary per season.

Specialty Restaurants

Variety is the spice of life, especially when it comes to gourmet fare. That's why Princess offers several Specialty Dining options for you to choose from on every ship.

These distinctive restaurants provide intimate dining in an upscale atmosphere. Reservations are suggested at these popular venues. And because these restaurants at sea are truly a special treat, a cover charge will apply per person.

Sabatini's
Sabatini's serves up an authentic Italian dining experience in a remarkable eight-course meal. The stellar menu features both local seafood specialties and other regional favorites.

Bayou Café & Steakhouse
Experience the first New Orleans-style restaurant at sea, and enjoy fabulous Creole and Cajun traditional cuisine, such as jambalaya, etouffee and crawfish gumbo.

Crown Grill
Crown Grill entertains passengers with an open, theater-style kitchen where chefs custom-prepare steamed shellfish - such as lobster, scallops, clams and mussels - and cooked-to-order steaks and chops.

Sterling Steakhouse
Experience a more refined approach to the traditional steakhouse. Enjoy the best, most tender cuts of beef, such as New York steak and porterhouse, plus a prime-rib carving station.

Specialty restaurants vary on a ship basis.

Casual Dining Venues

When a casual mood calls, you have plenty of choices – even on formal nights. Whether it be the buffet at the Horizon Court, the pizzeria, burger & hot dog grill, or 24-hour room service, you’re able to choose how you dine with us.

Special Dietary Requests

Princess is happy to meet your request for low-sodium, low-fat, low-sugar and vegetarian diets. Visit Cruise Personalizer®to indicate your dietary preferences.

In addition, kosher meals and baby food are available upon advance written request. Any other special diet requests must be authorized in advance by the Princess corporate office.

You or your travel agent must advise Princess in writing of any special diet, allergies or medical needs. Requests must be received no later than 35 days prior to departure for cruises to Alaska, Canada/New England, Caribbean, Hawaii, Mexico, Panama Canal and Coastal Getaways.  For all other cruises, requests must be received no later than 65 days prior to departure.  Once onboard, please check with the Maitre D' to confirm your request.

Room Service

Passengers may call for personal complimentary Room Service at any time of the day or night. To have continental breakfast delivered to the stateroom, fill out the breakfast card included in the stateroom portfolio (one is also placed on the pillow) and hang it out at night on the stateroom door in order to receive delivery the next morning at the time of your choosing. For a full stateroom menu, passengers may review the stateroom portfolio, call the number listed in the telephone directory or press the "Room Service" button on their phone.

Sandwiches, Soups and Salads, Hot Dishes, Pastry & Cookies are offered on the complimentary Room Service Menu. Please note that Coffee, Iced Tea and Milk are available 24 hours a day.

Onboard Entertainment

Fill every day with a wide variety of exciting onboard activities from paddle tennis to painting lessons. Take a galley tour; enjoy wine tasting; experience our traditional Champagne Waterfall; or join in games by the pool. You can even take a backstage tour, or take center stage at our karaoke lounge. Ships filled with amenities, equal in luxury to the finest landbased resorts - that's what makes Princess Cruises the ultimate vacation and a complete escape.

Or opt for an exciting array of stage shows, most of which are written, costumed and choreographed exclusively by Princess. Curtain times vary; check your onboard newsletter, the Princess Patter, for show times.

Don't forget to bring along your dancing shoes, because Princess has several dance venues and live entertainment to get you into the swing of things. We start early and finish late. Just check Princess Patter for the times and places to give your partner a whirl.

Every cruise also features a great selection of first-run feature films for your viewing pleasure. On select ships, guests can also experience Movies Under the StarsSM, our 300-square-foot outdoor movie screen and watch the latest films, sporting events and concert videos - all from a comfortable deck chair. Movies Under the Stars lights up your life - day and night.

Passengers can also be stars. You can kick up your heels at our Country & Western Party - bring your cowboy boots and hats and join the line dancing. Or bring your tropical wear for our Island Night deck party on all warm weather sailings. There will be limbo contests, games and calypso music for "dancin' in the aisles." And don't be shy - audition for Princess Pop Star and share your vocal talents with the world.